**ZENMO Cancellation & Refund Policy**
At ZENMO, we aim to provide the best service to our customers. Here’s how our cancellation and refund policy works:
At ZENMO, we aim to provide the best service to our customers. Here’s how our cancellation and refund policy works:
NOTE : ANY ONE WITHOUT AN UNBOXING VIDEO WILL NOT BE ENTERTAINED
1. **Order Cancellations:**
- Cancellations can only be made immediately after placing an order. If the shipping process has started, we may not be able to cancel your order.
1. **Order Cancellations:**
- Cancellations can only be made immediately after placing an order. If the shipping process has started, we may not be able to cancel your order.
- Order Cancellations are not allowed for personalized products
2. **Non-Perishable Products:**
- Refunds or replacements are available if the product is damaged or defective. Please report this to our customer service team within 2 days of receiving the item. Our team will review your request and take appropriate action.
3. **Perishable Products:**
- We do not accept cancellations for perishable items (e.g., flowers, food),
4. **Product Not as Shown:**
- If the product you received differs from its description on our website, notify us within 2 days of receiving it, and we will address the issue.
5. **Warranty Products:**
- For items with a manufacturer’s warranty, please contact the manufacturer directly for any issues.
6. **Refund Processing:**
- If a refund is approved, it will be processed within 3-5 business days. Please note that refunds are only provided if we cannot offer a suitable solution.
-For Snapmint customers, the refund will be processed to the original method of payment.
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2. **Non-Perishable Products:**
- Refunds or replacements are available if the product is damaged or defective. Please report this to our customer service team within 2 days of receiving the item. Our team will review your request and take appropriate action.
3. **Perishable Products:**
- We do not accept cancellations for perishable items (e.g., flowers, food),
4. **Product Not as Shown:**
- If the product you received differs from its description on our website, notify us within 2 days of receiving it, and we will address the issue.
5. **Warranty Products:**
- For items with a manufacturer’s warranty, please contact the manufacturer directly for any issues.
6. **Refund Processing:**
- If a refund is approved, it will be processed within 3-5 business days. Please note that refunds are only provided if we cannot offer a suitable solution.
-For Snapmint customers, the refund will be processed to the original method of payment.
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NOTE . Image shown on the website are for representation purpose only actual product may differ
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