Refund policy

ZENMO Cancellation & Refund Policy

At ZENMO, we strive to provide high-quality products and a smooth shopping experience. Please review our cancellation and refund policy carefully before placing your order.

Important Requirement

  • An unboxing video is mandatory for all damage, defect, or incorrect product claims.

  • The video must be recorded from the moment the package is opened without any cuts or pauses.

  • Claims without a valid unboxing video may not be eligible for refund or replacement.

1. Order Cancellation

  • Orders can only be cancelled immediately after placing them and before dispatch.

  • Once the order has been shipped, cancellation requests cannot be processed.

  • Personalized or customized products cannot be cancelled once the order is confirmed.

2. Damaged or Defective Products (Non-Perishable Items)

  • If you receive a damaged, defective, or malfunctioning product, you must notify our customer support team within 48 hours of delivery.

  • A valid unboxing video and supporting images must be provided.

  • After verification, ZENMO will offer a replacement or refund, as applicable.

3. Product Not as Described

  • If the delivered product significantly differs from the description on our website, please report it within 48 hours of delivery.

  • Upon successful verification, we will provide a suitable resolution, which may include replacement or refund.

4. Perishable Products

  • Cancellation, return, or refund requests are not accepted for perishable items (such as flowers, food products, or similar goods).

5. Personalized / Customized Products

  • Personalized, engraved, or made-to-order products are non-returnable and non-refundable unless received in damaged or defective condition.

6. Products Covered Under Manufacturer Warranty

  • Products that include a manufacturer’s warranty must be serviced directly through the manufacturer or authorized service center.

  • ZENMO may assist with guidance where possible but is not responsible for warranty claims.

7. Refund Processing

  • Approved refunds will be processed within 3–5 business days after verification.

  • Refunds will be issued to the original payment method.

  • For Snapmint orders, refunds will be processed strictly to the original mode of payment in accordance with Snapmint’s policies.

  • Refunds will be issued only if a replacement or alternative resolution is not feasible.

8. Product Representation Disclaimer

  • Product images on the website are for illustrative purposes only. Actual product color, appearance, or packaging may vary slightly due to lighting, display settings, or manufacturing updates.

9. Final Decision Authority

  • All requests for cancellation, replacement, return, or refund are subject to verification.

  • The final decision regarding eligibility for cancellation, replacement, or refund rests solely with ZENMO.

For any support or claims, please contact ZENMO customer service with your order details.