ZENMO
One Year Guarantee
One Year Guarantee
**Personalization is available only on prepaid orders **
Couldn't load pickup availability
One-Year Guarantee – Terms & Conditions
-
Guarantee Period
This watch is covered by a one (1) year guarantee from the date of purchase and is applicable only to manufacturing defects. -
Scope of Coverage
The guarantee covers defects related to the movement, internal mechanism, and workmanship under normal usage conditions. -
Product-Specific Guarantee
-
One guarantee is applicable to only one product (one watch) per purchase.
-
In case multiple products are purchased under a single invoice, the customer must clearly specify the product (model/serial number) for which the guarantee is being availed.
-
Failure to specify the product will result in the guarantee being treated as void, and no claim shall be entertained.
-
-
Single-Use Guarantee
The guarantee can be availed only once during the one-year period for the specified product. -
Exclusions
The guarantee does not cover:-
Physical, accidental, or water damage
-
Damage caused by misuse, negligence, unauthorized repair, or modification
-
Normal wear and tear
-
Battery, strap, buckle, glass, or cosmetic parts unless due to a manufacturing defect
-
-
Inspection & Approval
All guarantee claims are subject to inspection by our authorized service team and will be processed only after satisfactory inspection and approval. -
Void Conditions
The guarantee shall be immediately void if:-
Any physical or water damage is detected
-
The watch has been opened or repaired by an unauthorized person
-
Serial number, model number, or identification details are altered, missing, or tampered with
-
-
Proof of Purchase
A valid purchase invoice and/or warranty card must be presented at the time of claim. -
Resolution Method
Upon approval, the company reserves the right to repair or replace the defective component at its sole discretion. Replacement does not extend or renew the guarantee period. -
Final Authority
The company’s decision regarding inspection, eligibility, and resolution of guarantee claims shall be final and binding.
